Refund policy

Return Request for unsatisfactory product

If you are not satisfied with a product that you have purchased on the Kompanero website, please email us at returns@kompanero.in within 72 hours, after receiving the product. We will guide you with the further procedure.

 

All the Orders are quality checked before the dispatch. In case you receive any defective product, please let us know at feedback@kompanero.in within 48 business hours with supporting evidence. We will arrange for the reverse pick up. Once we receive the defective article, we will try the send the correct article if it is in stock or initiate the refund.

 

In cases where in due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws, buckles, straps, the product will be repaired for zero charge within the warranty period of 2 years. Hence please let us know at feedback@kompanero.in with supporting evidence. Post 2 years, it will be repaired at a cost. There is no warranty for any other physical damage such as oil spills etc. and these would be repaired for a charge to be borne by the customer.